Shipping and Returns

Return Policy

Returns & Exchanges

We make one product and we stand behind it.

Standard returns If you're not satisfied, contact us within 14 days of delivery. Items must be returned in original condition and original packaging. Once we receive and inspect the return, we'll issue a refund to your original payment method within 2–3 business days.

Return shipping is the customer's responsibility. Original shipping charges are non-refundable.

Damaged or incorrect items Inspect your order on delivery. If something arrives damaged or wrong, contact us at [email] within 3 days of receipt with a photo and we'll make it right — replacement or full refund, no questions.

Custom configurations Made-to-order or custom pieces cannot be returned.

How to start a return Email [email] with your order number and reason. We'll send return instructions within 1 business day.

Shipping Policy

Shipping

Where we ship We currently ship within the contiguous United States. [Alaska, Hawaii, and international shipping — add if applicable.]

Processing time Orders are processed and ship from Brooklyn, NY within [X] business days. You'll receive a tracking number by email when your order leaves our studio.

Delivery estimates Standard delivery: 3–7 business days after shipment. Delivery times are estimates and not guaranteed — carrier delays are outside our control.

Shipping rates Calculated at checkout based on your location and order size.

Oversized items [The C SYSTEM ships flat-pack.] Large or multi-unit orders may require freight delivery. If this applies to your order, we'll contact you before shipment to confirm delivery details.

Risk of loss Once your order transfers to the carrier, risk of loss passes to you. We recommend shipping to a secure address.

Questions? Email [email] with your order number.